The results are in from our latest surveys of residents and relatives, part of our ongoing commitment to understand and act on what people say about our care standards.
In our residents’ survey, 94% of respondents rated the overall quality of care as either ‘excellent or good’, up one per cent on last year.
Six homes scored 100% for this question, including Abbotts Barton in Winchester which did so for the second year running.
The others were Whitecliffe House in Blandford, Castle View in Dorchester, Abbey View in Sherborne, Wellington Grange in Chichester and Canford Chase in Poole.
Across our dementia communities, 97% of families and friends who responded said the overall quality of care was either ‘excellent or good’, the same as last year.
More detailed results are being shown on easel display boards in our homes’ foyers and reception areas.
Elaine Farrer, Operations Director, said: “Feedback from our residents and their relatives is golden. It gives us such useful information to act on, so we can continue to be responsive and improve.
Each of our homes will be reviewing their survey results and prioritising their areas for improvement.
“Overall, I am very proud of the results. They show that we are truly living our values and listening to and acting on people’s views. We thank everyone who took part.”
Film reflects residents’ survey result
Our survey results coincide with the release of a short film in which some of our residents give their personal perspectives on living in a care home and their journeys into care.
Peter Butler, a resident at Amberwood House in Ferndown, says: “Right from the beginning I was so impressed with the whole atmosphere. The place is so friendly and the people are so kind. It was a real tonic for me to come here. Here I relax, here I do enjoy myself.”
Jim Smith, also living at Amberwood, concurs, commenting: “After I left hospital I came in for four weeks for respite. I enjoyed myself so much here, was welcomed so much by all the staff and everyone I was in contact with that I made the decision that I would immediately try to sell my house and come back permanently.
“When people ask if I have any complaints I always say I’ve got no complaints but 100,000 thank-yous.”
Another resident adds: “If I had the same care at home it would cost more than it does here and I wouldn’t have everything that goes on here. The food is excellent, the friendships, everything is so good here. I highly recommend it.”
Watch the video
To view the film, visit our YouTube channel www.youtube.com/ColtenCare