Short-stay care – a welcome opportunity

p1 CC_ShortStaySurvey_2015tallIn the first ever dedicated survey of our short-stay residents, we asked for feedback on how we are doing.

There are lots of reasons why short stays are attractive. People recovering from an operation may want additional restful care to start their return to good health. Others simply like to take a relaxation break to give a family carer some time out.

At Colten Care, we welcome many people back time and again to experience life with us.
Everyone surveyed said their booking and pre-admission was managed in a timely and professional manner and 92% said their meals were fresh, tasty, well-presented and just what they wanted.

We scored top marks for making people feel welcome and comfortable on arrival and received excellent ratings for environment and ambience, and attentive and responsive staff.

Ninety-six per cent of respondents said the comfort and cleanliness of their bedroom and bathroom facilities was excellent or good and 99% said they had received a positive and fulfilling experience.

Of those who answered the question, 100% said they would recommend the home to a friend.

We thank the 87 people who responded, all of whom stayed at one or more of our homes between March 2015 and February this year.

The benefits of short-stay care are clear to 82-year-old Dorothy Hickson, who has stayed three times at Abbotts Barton in Winchester.

Dorothy told us: “I normally come in at Easter time for about a week. It gives flexibility for my children to go away for a holiday and have no worries about me. I also stayed for a few days when I was having plumbing work done in my flat. It was a great time to be out of the way. I wouldn’t otherwise have been able to make myself scarce.

“I feel very welcome at Abbotts Barton. Everyone is friendly and nothing is too much trouble. The nurses welcome me with open arms. I can join in with activities if I want to or just enjoy my own company in comfort. It’s very restful. I would certainly recommend it.”

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