Top ratings for care provision have been reached or maintained at a number of homes according to our annual residents and relatives’ survey.
Findings from the questionnaire, designed to give us useful pointers for ongoing improvement, are being shared with residents, families and colleagues.
Results will support action on every conceivable aspect of care including staff-and-resident interaction, interior décor, Skype availability, food and drink menus, garden design, activities programmes and choice of minibus trips.
Overall feedback was very positive. In the residents’ survey, done on paper, 91% of the 381 who responded said their care service was excellent or good. This is up from 87% last year.
In the accompanying online survey for relatives and friends, ten homes were rated excellent or good by 100% of respondents.
Those in Hampshire were Woodpeckers, Court Lodge and Belmore Lodge. In Dorset, 100% ratings were given to Whitecliffe House, Abbey View, Avon Cliff, Amberwood House, Canford Chase, Brook View and The Aldbury.
Ninety-seven per cent of all the responses from relatives and friends rated the overall quality of care and service at our homes as excellent or good. This is up from 95% in 2015.
Elaine Farrer, Operations Director said: “It is clear that residents, relatives and friends overwhelmingly like what we do and are happy to tell us that through our various regular surveys and in independent reviews. We thank everyone who responded on this occasion to our annual survey. Specific comments on aspects of care will all be addressed as part of our continual journey of improvement.”