Our annual residents and relatives’ survey has once again given us useful pointers for action.
Results are being shared across our homes’ communities to inform plans involving many aspects of daily life.
Comments were given on a host of subjects including care arrangements, food and drink choices, one-to-one conversation time and the amount of evening activities routinely planned in homes.
Overall feedback was very positive. The residents’ survey, done on paper, attracted 418 responses, an increase of 73% on last year. Eighty-seven per cent of respondents rated the overall quality of care and service as excellent or good.
In the online survey for relatives and friends, ten homes were rated excellent or good by 100% of respondents. Those in Hampshire were Abbotts Barton, Woodpeckers and Court Lodge. In Dorset, 100% ratings were given to Whitecliffe House, Abbey View, Avon Cliff, Canford Chase, The Aldbury, Fernhill and Newstone House.
Ninety-five per cent of all the responses from relatives and friends rated the overall quality of care and service at our homes as excellent or good. The number of relative and friend responses was 253, compared to 164 last year.
As well as home-based action plans, the results will help us as we continue in-house surveys on specific topics.
We have also developed a ‘professionals’ survey to gain feedback on our care services from referrers and healthcare contacts.