‘Outstanding’ news

When 97-year-old Eric Sinclare was asked what makes his care home outstanding, he came straight to the point: “The staff are wonderful, the place is wonderful and the activities are wonderful. What more can I say?”.

Eric was speaking at a party for residents, team members, family and friends to celebrate our latest inspection report from the Care Quality Commission (CQC).

It rated our New Milton home, Kingfishers, as officially Outstanding, putting it among the best one per cent of nursing homes nationally. This is the first overall CQC Outstanding rating we have achieved.

As with all CQC inspections, the home was assessed for being safe, effective, caring, responsive and well-led. Inspectors praised team members for delivering “exceptional care and compassion”, noting the “service was personalised to meet people’s individual needs in a positive, open, transparent culture”.

The report quotes a GP who described the home as a “centre of excellence”, adding: “The care provided to people and relatives continues to be the best I have witnessed.”

Kingfishers Home Manager Beata Brzozowska with Eric Sinclare

Home Manager Beata Brzozowska said: “We’re thrilled with the inspectors’ report. It really is a testament to the commitment of our whole team. This is the happiest day of my life. Thank you all so much. We showed everyone that we can reach for the highest.”

Her views were echoed by Tania Ruzheva, Senior Care Lead, who added: “We work hard, supporting and respecting each other.

“This is the best prize a team can achieve and we’re all honoured to be part of it.”

Kingfishers’ success builds on what was already an across-the-board CQC Good rating at our 20 homes, confirmed earlier this year with the latest report on our Longham, Dorset, home Fernhill.

Two homes, Braemar Lodge in Salisbury and Castle View in Dorchester, have also been rated Outstanding for individual key lines of enquiry in their latest reports.

To read our CQC inspection reports, visit www.cqc.org.uk

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