Our homes are safe havens

Mark Aitchison, Chief Executive, Colten Care
Mark Aitchison, Chief Executive, Colten Care

Welcome to our winter 2020 edition. Here we aim to share something of the reality of care home life during these extraordinary times, not the relentless negativity portrayed in sections of the national media.

While no-one can eliminate risk completely, our homes remain reassuring havens where residents live safely and happily, and our team pursue excellence in the delivery of care.  We have been able to draw on our extensive clinical expertise and care experience to enable us to offer visiting both via screens and in rooms for as long as they have been allowed.  We have pushed the guideline boundaries – in a safe way.

At the risk of sounding arrogant, there are care homes and there are Colten Care homes!  This Chronicle justifies that statement. My fellow Directors and I are incredibly proud of all our staff, they are truly One Team.

We have such a positive, upbeat message to share. Residents continue to enjoy fulfilling and meaningful experiences and activities, many of which would not be immediately available to people living on their own and struggling with isolation or loneliness.

Despite the pandemic, our homes have seen residents spending the happiest of times with each other. Examples include making Christmas gifts, taking part in the Macmillan coffee morning and Children in Need appeals, and growing plants and vegetables for our wonderful in-house produce show. There have been magical musical moments through a radio-style ‘request show’ in which families sent in song dedications accompanied by personal messages and memories. The response has been amazing.

Careful infection control measures have meant we have been able to co-ordinate Covid-safe visits from families. These have given residents the opportunity to share in precious moments such as seeing a granddaughter on her wedding day, and receiving a 90th birthday visit from a daughter living hundreds of miles away.

We also highlight our support for food banks operating in the communities we serve. One consequence of the lockdowns has been that many food banks have seen a drop in donations while need has increased. We therefore decided to do our bit by enabling people to deposit items at our homes and head office which we then give to the food banks for distribution to their clients. This is a great way to support many vulnerable families during the pandemic.

I hope you enjoy your winter Chronicle. You can receive more information on individual homes by joining the mailing list for our quarterly community newsletters. Please speak with your Home Manager, or send an email to marketing@ColtenCare.co.uk and we will add you to the list. If you have any feedback on the Chronicle, please tell us at ContactUs@ColtenCare.co.uk.

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