One Team, 100% record

All together: Residents and staff from our six New Forest-based homes gathered at Kingfishers in New Milton for afternoon tea, to mark Colten Care’s 100% ‘Good’ rating by the Care Quality Commission and ‘number 1’ status on a respected independent review site.

All 19 of our established care homes have been officially rated ‘Good’ by our industry regulator the Care Quality Commission (CQC).

This rare 100% record shows independent recognition of our consistency in providing high-quality care, something we hope is of great reassurance to our residents and their families.

The ‘set’ was complete with the latest report on our dedicated dementia care home, Fernhill, in Longham, Dorset, following an inspection in January 2017.

Colten Care Chief Executive Mark Aitchison said: “Our goal is to be the South coast care home provider of choice and we believe we are very much delivering on that objective.

“We work together on a one-team approach, with every member of staff continually striving to provide the best possible care we can.

“To support that, we invest in robust processes and audits. We have the ability to review the root causes of any issue that comes up so we can fix it. We consistently approach care issues in a systematic way, listening carefully and being responsive.”

Mark added: “The across-the-board CQC rating is evidence of a consistency in high quality care across our homes.

“It’s especially pleasing given that all our homes are registered for nursing care, not just residential care, so the CQC’s threshold for showing good practice is, quite rightly, more exacting and therefore it’s more challenging to gain a ‘Good’ rating.”

“To put this 100% achievement in context, across all the care homes registered in the UK to deliver nursing care, less than 66% have been rated Good by the CQC.  I thank everyone across Colten Care who has contributed to our fantastic result.”

Our 20th home, Wellington Grange in Chichester, Sussex, opened in spring 2016 and is expected to receive its first official CQC inspection and rating later this year.

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