The results are in from our latest surveys of residents, relatives and community health professionals – with increased scores all round.
Questions covered all aspects of care, from the quality of nursing to companionship, the dining experience and the standards of accommodation and gardens.
Ninety-three per cent of residents rated the overall quality of care as either ‘excellent or good’. ‘Excellent’ responses were 9% up on last year. Three homes scored 100% for ‘excellent or good’: Abbotts Barton, Court Lodge and Kingfishers.
Across our dementia communities, 97% of families and friends said the overall quality of care was either ‘excellent or good’.
In our professionals’ survey, 171 responses were received from external clinical experts who work closely with our 20 homes.
Ninety-nine per cent of respondents felt the residents they know receive a high standard of care, while 98% said residents were treated with respect and dignity.
Elaine Farrer, Operations Director, said: “We are all tremendously proud of these results which are a testimony to the consistent care delivery provided all day every day by our staff.
“This year our annual review has once again demonstrated that we have improved the overall rating for the quality of care delivered to our residents.
“On our quest to continue to improve the satisfaction levels of our residents, relatives and friends we will share these results at resident and relative meetings and highlight any actions to be taken in response.
“Feedback is invaluable as it helps us identify both what we are doing well, so giving us the chance to share best practice, and where we can do better. We thank everyone who took part.”