Life-enhancing care

Our homes’ Companionship Teams are delighting residents with new and inspiring experiences during lockdown

“It’s wonderful!”. So says one of our residents describing the care, activities and experiences we continue to offer despite lockdown.

Thanks to a dramatic expansion of our Companionship Team, we have been helping all colleagues maintain and enhance our residents’ wellbeing and quality of life.

We appointed 18 new recruits over the winter to help with group activities such as arts and music sessions and deliver meaningful and inspiring one-to-one time.

The new team members include singers, musicians and teachers. Together they have been providing our residents with an extra 469 hours of companionship opportunities each week.

Shaign Hancock, whose mother Frances lives at our Salisbury home Braemar Lodge, said the Companionship Team there have given her great encouragement. “She participates in most of the activities and she comes onto Zoom smiling and engaging in conversation about her social life. It is amazing. In fact, on Zoom, she looks younger and younger every time.”

Frances moved to Braemar Lodge three and a half years ago. Since then, Shaign says she has become a ‘new person’ thanks to the care she receives.

Frances agrees, saying she would certainly recommend the home to others. “It’s wonderful,” she says. “We are looked after very well. I had a very good impression when I first visited the home, I was very impressed, and that hasn’t changed at all. Every night I say thank you for my care. I’ve felt very reassured since coming here.”

There is similar praise from families at our Outstanding-rated New Milton home, Kingfishers. Derek Brown was a resident there for just under a year having been admitted after a hospital stay. His condition stabilised sufficiently that he was able to return to the home he shares with son Ewan at the start of 2021. “It’s amazing what the team did to care for him,” says Ewan. “It has been a horrible period for people everywhere during lockdown but it’s no-one’s fault. The staff were absolutely wonderful in keeping him safe.”
Tracey Tarrant, whose mother lives at Bourne View in Poole, said: “It is a worrying time for everybody, and people everywhere are trying to get their heads around the severity of it all, but we have as much peace of mind as it’s possible to muster knowing mum is receiving excellent care in a comfortable, safe environment.

“The staff are truly caring, loving people who treat your family member as if they were their family member. With their support, mum has come on in leaps and bounds and re-found her confidence and independence to a level we never thought possible.”

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