“It can change people’s lives for the better,” says Suzanne Hill, reflecting on the benefits of having a dedicated learning and development policy in the workplace.
An experienced HR professional, Suzanne joins Colten Care following senior roles with a retirement home provider and a local authority. She has also worked in the social housing sector and for Brittany Ferries.
As our new Head of Learning & Development, Suzanne says her overall aim is to create “an exciting learning environment that will help people thrive within their job, do what they need to do at work and develop themselves personally.”
The benefits of such an environment are huge, she adds. “I have seen it change people’s careers for the better. If you can achieve that you can change the lives of not only those people who work for you but also your customers, in our case the residents of our homes and their families.”
As part of her induction at Colten Care, Suzanne spent a day shadowing a shift at Linden House, our dedicated dementia care home in Lymington. “I really enjoyed it,” she recalls. “I was enormously impressed by the level of care and consideration given to the residents. It’s clear that our teams genuinely care about what they do. That’s not just on the clinical side. It goes for everyone. There is a deep sense of people caring about the business and what they do individually and collectively for the residents. People want to make a positive difference to residents’ lives.”
Among the immediate goals in her new role, Suzanne is focusing on providing more support for statutory training, induction of new recruits and strategies for leadership and management.
Away from work, Suzanne enjoys weekend hiking in Hampshire and Sussex and going to art galleries and museums. She lives in Waterlooville near Portsmouth with husband Trevor and their son Johnathan, 22, who has aspirations to become a mental health nurse.