Team members at Kingfishers in New Milton are celebrating a double helping of success.
As well as gaining an award under the national Gold Standard Framework, the home has received an ‘outstanding’ caring grade from the Care Quality Commission.
Following an unannounced inspection, the CQC wrote in its report: “People were treated with dignity, respect and kindness. Staff were highly motivated and knowledgeable about people’s needs, likes, interests and preferences. Staff were exceptional at encouraging and supporting by people to be as independent as possible and to live the life they chose.”
The citation for the Quality Hallmark Award reads: “This home has been awarded the Gold Standards Framework Care Homes Accreditation Award for the high quality of care provided.”
Barbara Harris, Acting Home Manager while Rebecca Hannam is on maternity leave, said the double success was down to teamwork, adding: “All the staff working in the home are extremely proud of both of the achievements as they work passionately to ensure high levels of quality of life and nursing care.”
Colten Care Chief Executive Mark Aitchison said: “These are fantastic accolades for Rebecca, Barbara and their team. They should all be justifiably very proud. For me it is a great example of the team working together to continue to raise their already high standards. Receiving external recognition for their efforts is testament to what they have achieved.”