Healthcare professional Jenna May says taking over the reins of our seaside home Avon Reach in Mudeford, Dorset, is ‘where her heart is’.
Despite arriving in the midst of the pandemic and all its necessary constraints and controls, the newly appointed Home Manager praises the sense of community among residents and staff.
Jenna has worked in senior healthcare roles, including at the Royal Bournemouth Hospital, and has spent the past nine years working in management in a nursing home environment.
“I knew Colten Care had a very good reputation,” she says. “They really look after their staff and have really good values. I thought it would be a dream come true to get this role. Having worked in different healthcare roles in my career I knew this was definitely where my heart was.”
Getting to know all the processes and structures in such a big job would be a challenge at the best of times, but Covid has added more complexity. “When I arrived, I needed to know there were support systems in place. The people you work with make all the difference. It’s also a lovely home because the sense of community between residents and staff is incredibly strong.”
Asked to reflect on her aims in the role, Jenna says she wants to ensure communication with relatives is ‘paramount’ and the team delivers ‘outcome-based practice’.
“That means if we say we’re going to do something, it will be done,” she explains.
Outside work, Jenna and her partner have a busy home life with ten-month old baby daughter Dottie, two step-children and two dogs. The family live near Verwood and enjoy country walks.