“This really is a lovely home and I’m very proud to live here.” That’s how Elspeth Shepherd summed up her joy as she, fellow residents, team members and visitors celebrated Woodpeckers’ Outstanding rating from the Care Quality Commission.
Inspectors praised the Brockenhurst home for its ‘exceptionally personalised’ care, declaring its service especially ‘effective, responsive and well-led’.
Woodpeckers’ success makes it a Colten hat-trick in less than a year, following Outstanding ratings for two of our other New Forest homes, Linden House in Lymington and Kingfishers in New Milton.
New Home Manager Katie Whiteside recently took over from Janie Pearman, who at the time of the intensive, two-day inspection was the registered manager for both Woodpeckers and its sister home in Lymington, Belmore Lodge.
Katie said: “I pay tribute to Janie and the whole team for this fantastic achievement. We always promote best practice and an open and transparent culture for the benefit of our residents and their families, and we’re thrilled that the inspectors recognise this.”
Janie said: “I am really proud to have led the Woodpeckers team to this Outstanding rating. It reflects the consistently positive feedback we receive from residents, their families and health professionals.”
The 26-page Woodpeckers report praised our ‘one-team’ approach, stating: “Staff understand the needs of people and support them in an exceptionally personalised way.
“We saw that care was provided respectfully and sensitively, taking into account people’s different needs.
“The impact this had on people is outstanding and results in them living an active life with choice evident throughout.”
More information: To read the full inspection report on Woodpeckers, visit www.cqc.org.uk