Investing in quality

Welcome to our winter 2016 edition highlighting a number of ways we are investing in quality care.  Quality is at the heart of everything we do, from the personal interactions between our staff, residents and families to the essential support services that enable the care to happen.

We put great store in investment in our people and the fact we’ve had five national award finalists this year is testimony to our team’s hard work and dedication on behalf of our residents and their families. We already have a national winner with Meg Austin, a Healthcare Assistant and training champion at The Aldbury, named Care Personality of the Year at the National Dementia Care Awards.

Meg has been with us for six years. She started out as a Carer and is now in the final year of her nursing degree. We are especially delighted that she was nominated by her peers and residents’ relatives.  I thank everyone who put forward awards nominations this year and, of course, the nominees themselves.

Among other colleagues we feature is former Health Care Assistant Sam Reid, who has been steadily promoted over 14 years to become a Home Manager. It is fantastic to see team members such as Meg and Sam develop skills, gain qualifications and progress their careers with us.

To underpin the success of team members across all our homes, it’s vital to have a robust, efficient infrastructure for operational support. That is the reason we have located our new, purpose-built head office in Ringwood, a sensible move geographically and for the long term.

I hope you enjoy the Chronicle. You can receive more information on individual homes by joining the mailing list for our quarterly community newsletters. Please speak with your Home Manager, or send an email to marketing@ColtenCare.co.uk and we will add you to the list.

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