Home Manager Heather is a former CQC inspector

Heather Lawrence

Heather Lawrence took over the reins at Amberwood House in Ferndown after its inspection by the Care Quality Commission led to our fifth Outstanding rating.

Speaking at the celebration party attended by residents, families and team members, the new Home Manager said: “From the first time I visited, Amberwood House has been a welcoming and helpful place to be. I am privileged to have taken over the running of an Outstanding home.”

Heather is supremely qualified to know just how great the rating success is because she was previously an Adult Social Care Inspector with the CQC.

She said: “Residents were really supportive when I first met them and were very interested in finding out all about me. The staff team clearly care greatly about the residents and have also been really welcoming to me.

“Going forward I want to provide stability and to continue to ensure that residents receive excellent care which is tailored to meet their individual needs.

“Staff are doing a fantastic job and I want to make sure they feel valued in their roles and that we work as one team. I am also looking forward to getting to know all of the residents, and their families and friends too.”

Heather, a keen runner and netball player, originally hails from Brixham near Torbay in Devon and now lives in Lytchett Matravers near Poole with her husband Paul and their daughters Chloe and Kaitlyn.

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