Helen’s pioneering promotion

Helen Lacey
Helen Lacey

Helen Lacey has become the first Colten Care employee to be appointed as a Home Manager after internal promotion from our Senior Customer Advisor team.

Her permanent position at Whitecliffe House in Blandford followed a secondment and an NVQ Level 5 in Departmental and Operations Management, which she passed with distinction.

Before joining us, Helen had worked in customer service, sales and event management for a craft and design company when a trip to the GP surgery sparked the idea of a change of career.

“Shortly after the birth of my second son. I attended a baby weigh-in clinic at the local practice. They were advertising for a part-time receptionist. I applied and was accepted. Later, I was trained in phlebotomy, helping with taking blood and assisting with minor operations. I basically fell into a completely new career direction. I developed a real love for working with people in a healthcare setting. Knowing people are vulnerable inspires me to do my best.”

As one of our Customer Advisors, Helen was a first point of contact for prospective residents and their relatives.

“The role was to support, inform and advise families, hand-hold them and provide information for their journeys into care. As a Senior Customer Advisor, I was lucky enough to work closely with some amazing Home Managers. Everyone was really open, sharing their knowledge and experience and that’s why I was inspired to try to become a Home Manager myself.  I am so grateful to Colten Care for supporting me through the NVQ and helping to make this happen.”

Helen is equally full of praise for her reception at Whitecliffe. “I have been welcomed in like a member of the family. The residents are fantastic and the whole team works really hard to make every one feel at home.”

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