Eleanor’s new role as Home Manager

Eleanor Abrams
Eleanor Abrams

“An absolute privilege”. That’s how Eleanor Abrams describes her new role as Home Manager of our Outstanding-rated Ferndown home, Amberwood House.

After training and qualifying as an RGN in Portsmouth, Eleanor worked in the city’s NHS Acute Trust as a theatre and ward nurse for 15 years.

She started in the independent sector as Matron of Nuffield Hospital in Bournemouth.  More recent positions have included Clinical Services Manager at a community treatment service, Integrated Care Manager and Chief Nurse.

“I was looking for the chance to do something different,” says Eleanor. “I had worked in acute care since qualifying and was wondering about the chance to do something different. I knew of Colten Care and their reputation and thought it was a provider that would be worth looking at. I had the opportunity to meet Jacky Sylvester, the Operations Manager. She was really helpful and pointed to me in the right direction but also gave me an opportunity for work experience that I took up. That sealed it for me. I applied for the Home Manager role at Amberwood as soon as the position became available.”

Eleanor had only just completed her two weeks’ induction when the Covid-19 restrictions started. “It was a baptism of fire in many ways but it also made the team and I gel very quickly. It’s an absolute privilege to be here and caring for the residents in their home. I feel particularly blessed with the residents and staff we have here at Amberwood. I am very lucky to have been appointed and I hope to maintain everything that Colten Care stands for.”

Outside work, Eleanor is married with two children, two grandchildren and lots of ducks, chickens and dogs. She also chairs the Ringwood Meeting House Association, a voluntary group who look after the Grade II- star listed building dating from 1727 and serving as the town’s official history centre.

In their report to confirm Amberwood House’s Outstanding rating last year, CQC inspectors identified a range of strengths particularly in the home’s leadership and effectiveness. They wrote: “Some people who come in for respite care decide to come and live at the home as their experience is so good. They could go home but choose to stay because they like it so much.”

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