Our newest home, Wellington Grange in Chichester, has received much praise from industry regulator the Care Quality Commission in its first inspection report since opening.
Rating the home officially Good, inspectors quoted one relative as saying: “The kindness, the TLC and the love have been above and beyond.”
Another stated: “The staff go out of their way to get it right for people.”
Residents also described many positive relationships with the care team. One said: “All the staff are so kind and attentive, there’s nothing I would change.”
As well as clinical care, the report praises the quality of food, companionship, activities and retention of residents’ community links, all combining to help people feel independent and happy.
The home’s partnerships with nearby Chichester Festival Theatre and Chichester Rugby Club are cited as examples of the ways staff create stimulating experiences and much fun for residents.
Underpinning their care and companionship are robust systems of quality assurance, governance and monitoring, the inspectors note.
Home Manager Clare Hall said: “We are thrilled that the CQC inspectors have rated us as a Good home just two years after opening.
“Equally, we are on a continual journey of improvement towards being officially Outstanding next time around and I am confident we’ll make it.
“We are receiving consistently positive feedback from residents, their families and fellow health professionals in the community.”
Wellington Grange completes our set of 20 inspection reports, meaning that 100% of our homes are officially rated either Outstanding or Good, against a CQC average of 74%.