Welcome to our summer edition which, among its stories, recognises many ways in which our team members contribute to outstanding care.
With sincere appreciation for sharing her feedback, we report a relative’s personal thoughts on the support the Court Lodge team have given her and her family. We also describe the positive difference our chefs make to our residents’ daily lives and we highlight a double helping of external recognition for Kingfishers in New Milton.
The onset of awards season prompts us to encourage nominations for those people who have delivered exceptional care or service. Submitting an award entry is a great opportunity to celebrate the tremendous hard work of our team. If you know of someone you’d like to put forward, or indeed want to nominate yourself, please look out for guidance and support via our staff bulletin, website and homes’ microsites. This year we are focusing on the National Care Awards. Based on your feedback we will decide the categories we want to enter. You can learn more about these awards at www.careinfo.org/care-awards.
During the spring and early summer we have reached the culmination of work to embed our new company Promise ‘Cherishing You’ and our five underpinning Values: Friendly, Kind, Individual, Reassuring and Honest. These sit at the very heart of all our homes and reflect what we believe defines Colten Care and makes us unique. We have had input from residents, relatives and team members all through the process for which I am truly grateful. This has been an important, exciting project and something we have never done before. Now, if you visit any of our homes, you will see a Values book in reception with a framed introductory letter from me on the wall. The books will evolve over time to illustrate how each home lives the Values and fulfils our Promise. This is a great way to demonstrate exactly what life is like in our homes.
Summer also brings with it inclusive community initiatives such as National Care Home Open Day. This is a lovely opportunity to welcome old friends and new faces into our homes. Details of all the events we are hosting can be found on our homes’ microsites. Everyone is welcome to come along!
I hope you enjoy reading our summer Chronicle. As ever, if you have any feedback or know of a story we’ve missed, tell us at firstname.lastname@example.org.