Customer feedback on a leading independent care home review site has led to us being rated as the best in the UK among operators with more than five homes.
Carehome.co.uk calculates scores for care homes across Britain from both the number of reviews they receive and an average of the quality assessments people give ranging from ‘excellent’ to ‘very poor’. Customers may be residents, relatives, friends or other home visitors.
An average of the review scores for each home is then calculated to produce an overall ‘group score’ for their operator.
Our current score of 9.7 places us seventh out of more than 2,000 operators and Number One for any group with more than 5 care homes. Our ranking is based on 413 reviews.
An exceptionally rare 10-out-of-10 individual rating was awarded to our newest home, Wellington Grange in Chichester, which opened in April 2016.
Chief Executive Mark Aitchison said: “Our standing on Carehome.co.uk and our 19 across the-board Good ratings from CQC are achievements our whole team can justifiably be very proud of. We are a great company with one fantastic team. They are the foundations on which we build to be the best.”