Best care in the best place

KINDNESS ALL ROUND. Pam Osman, right, who lives at Brook View, and Sarah Harley, who leads the home’s Companionship Team, exemplify why living and working with us is stimulating and enjoyable despite the constraints of lockdown. For International Kindness Day, Pam decorated her walking frame Christmas-style to bring early seasonal cheer to everyone. At the same time, Sarah and colleagues served residents a delicious homemade Victoria sponge cake. Joining them to celebrate the day is fellow resident Rosa Leicester.

Our careful, responsive approach to the management of the coronavirus risk continues to gain heartfelt praise from residents and relatives.

Even before the UK first went into lockdown, we had made vital decisions about infection control, admissions procedures and visiting. As time has gone by, we have been doing everything we can to ensure residents stay safe, staff are protected and families receive accurate and timely communications.

We were quick to implement regular testing of staff and residents and since the summer we have operated a Covid-safe visiting protocol that has brought reassurance to families.

The upshot is that living and working in our care homes remains stimulating and enjoyable.

Ken Vivian, 94, a resident at Brook View in West Moors, Dorset, since June 2020, said: “I was on my own at home when the virus came. When I moved to Brook View I had to self-isolate for a fortnight, but it meant I would then have the opportunity to meet with people, have a laugh and make friends. Before, I had no-one to talk to, now I have everybody to talk to. I’ve become very happy here.”

Ken’s feelings are echoed by Mavis Quincey who recently came to our Outstanding-rated Ferndown home Amberwood House to recuperate after an operation. “All the staff are lovely,” said Mavis. “They are very considerate and helpful. I do believe the home is a safe haven. We’ve all been tested and checked, and they have put in lots of measures on things like PPE and distancing. I have made some very nice friends and I would definitely recommend the home to others. There is a real sense of community.”

Relatives have also praised our approach.  Sarah Russell, whose mother lives at another of our Outstanding-rated homes, Linden House in Lymington, says: “The nursing and care team look after her really well. We have regular updates and conversations, and work together to make sure mum feels safe and well cared for. We wouldn’t have mum anywhere else than Linden House – it’s the best care in the best place.”

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