Beata Brzozowska made a secret, undercover visit to Kingfishers in New Milton as part of her research before applying for the role of Home Manager.
On the pretext of searching for a care home for her mother-in-law, she toured the rooms, talked to staff and took time to sit in the gardens, starting what she describes as her ‘love affair with Kingfishers’.
Beata said: “Right then, I felt at home and now, as Home Manager, it is my pleasure to make sure all our residents feel the same.”
Polish-born Beata has previously commissioned a new care home and worked as a Home Manager in London.
She said: “I place great importance on the ‘little touches’, such as ensuring we always knock on your door before entering, even if the door is open.
“I am also introducing weekly, informal coffee mornings during which we can enjoy a chat and discuss any issues, opinions or questions we have.
“I want to ensure everyone at Kingfishers feels included and important.”