20 Questions: who is this customer champion?

Sarah Udall
Sarah Udall

Our customer advisors provide guidance, support and mentoring to families who are deciding on a care home for a loved one. It’s an essential, frontline role involving regular visits to all our homes and building relationships with community contacts. We caught up with our newly appointed Senior Customer Advisor Sarah Udall to find out a little more about her.

Name: Sarah Udall

Age: 51

Job title and brief description of role: Senior Customer Advisor.  I’ll be supporting Home Managers by recruiting and developing their Customer Advisors and front-of-house staff. By enabling them to deliver excellent service, we will maintain Colten Care’s excellent reputation and customer focus.

Sarah Udall adultCareer history: Over the last 20 years I have worked predominantly in customer focused roles, both in the private sector and local government. For the last nine years I have been both a recruitment and training co-ordinator at The Borough of Poole.  Previously, I was in Human Resources at an insurance company, recruiting and training call centre sales and support staff as well as assisting the Facilities Manager during a major expansion programme. I have also provided front-of-house services at weddings and corporate events at Upton House in Poole and I was a poll clerk during the recent general and local elections. I love roles where I can interact with the public, build relationships and make a difference.


Q: Who was your first childhood hero?

A: Elvis. I was smitten after watching him in GI Blues on TV during the summer holidays and was devastated when he died in 1977.

Q: What would be your ideal holiday?

A:A luxury cruise  around The Med.  I was lucky enough to go on my first ever cruise earlier this year and I’m now hooked.

Q: What are you superstitious about?

A:Nothing really although, oddly, I still say ‘white rabbits’ on the first day of the month. I am a great believer in fate and think everything happens for a reason.

Q: Who would you most like to be trapped in a lift with?

A: Tom Hanks – I love all his films and would like to know which one is his favourite and why.

Q: Who do you most admire?

A: Anyone who overcomes a personal tragedy or life-changing injury and goes on to achieve success against the odds. For example, acid attack victim Katie Piper or Falklands veteran Simon Weston.

Q: What car do you drive?

A: Renault Modus.

Q: What makes you angry?

A: Bullies – whether at school or in the workplace. Everyone deserves the right to be treated with dignity and respect.

Q: What is your favourite smell?

A:  Warm mulled wine – especially on a cold winter evening.

Q: Cats or dogs?

A:  Dogs. My sister has a “Shorkie” named Alfie who is absolutely adorable.

Q: What is the first thing you do when you wake up in the morning?

A: Put the kettle on. I don’t function properly until that first cup of tea.

Q: What is your earliest memory?

A: As a child I used to watch Dr Who but was then convinced that our metal dustbin was actually a Dalek and was frightened to go near it.

Q: Which TV/radio programme do you try never to miss?

A:  Home & Away and Strictly Come Dancing. You can never have too much sun, sea, sand and sequins!

Q: What is the best thing about your role?

A:  The variety, and having the opportunity to engage more with customers, colleagues and the community as a whole.

Q: And what is the worst?

A:  Traffic jams which may prevent me getting to my appointments on time, as I hate being late.

Q: What would be your desert island luxury?

A: A hammock, radio and a solar powered fridge – stocked with chilled champagne

Q: What do you wish you were good at?

A: Sticking to a diet. I think two days has been my best so far.

Q: What has been the crowning moment in your life to date?

A:Watching my two children, Alex, 26, and Jess, 24, mature into caring, responsible adults. I love them dearly and am so proud of them both.

Q: What is your favourite meal?

A: Tough choice! However, I think it would have to be a traditional Christmas roast dinner with all the trimmings.

Q: What would be your dream job?

A:  Wardrobe designer on Strictly, so I could have a gorgeous ball gown and a sneaky waltz with Anton du Beke.

Q: If you could bring something extinct back to life what would it be?

A: Having watched the movie Ice Age many times, it would have to be either the sabre toothed tiger or the mammoth.

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