The scores are in…

Most residents and relatives rate our homes as excellent or good.

Residents and their relatives tell us what they think about the care they receive in our homes – and the results are fantastic.

The results are in from our latest surveys of residents and relatives, asking their opinions on all aspects of care, including nursing, dining, activities and the home environment.

Ninety-three per cent of residents who responded, rate the overall quality of care they receive as either excellent or good. Two homes scored 100% for this: Brook View in West Moors and Braemar Lodge in Salisbury.  Among relatives who responded, 94% rate their loved ones’ quality of care as excellent or good, with three homes – all providing dedicated dementia care – scoring 100%. These are The Aldbury in Poole, St Catherines View in Winchester and Fernhill in Longham.

Asked what things would make life even better, residents cited suggestions such as more time with staff, more trips to the seaside, and more fish choices on our menus.

Elaine Farrer, Operations Director

Elaine Farrer, Operations Director (pictured left), said lots of ideas were already being discussed at resident and relative meetings and would be acted on. She added: “We the take the views of our residents and relatives very seriously and we are proud of the highly positive feedback we receive. It is testimony to the consistent care delivery provided all day, every day by our staff.

“Feedback is invaluable as it helps us identify what we are doing well, so giving us the chance to share best practice and, where we can, do better. We would like to thank everyone who took part.”

The survey results for each home are displayed in each of the home’s reception area and discussed at resident and relative meetings.

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