Team changes put our residents’ right to live the way they choose at the heart of everything we do

Whether residents wish to learn the violin, fly in a balloon, meet the equine stars of the Portman event championships, help out in the garden or simply have a cup of tea and a chat, our Companionship Team will aim to fulfil each resident’s wishes, while being mindful of often vastly different preferences and capabilities.

Colten Care’s vision is that residents should be able to live their day the way they choose, with access to pastimes, companionship and activities that are meaningful.

The challenge for our ‘Activities’ team is to fulfil each resident’s wishes while being mindful of often vastly different preferences and capabilities.

Some residents might look for a continued involvement in simple daily tasks that offer responsibility and purpose; while at the other end of the spectrum, those with ambition may wish to travel afar to finally fulfil a burning desire or wish.

Of course, many of our residents either can’t, or choose not to, participate in group activities so look for more one-to-one time with our team. Our team therefore needs to be incredibly flexible, creative and efficient.

I would like to take this opportunity to introduce some changes we are making to the ‘Activities’ team to help us better fulfil our vision, meeting the challenges of being responsive and accessible to all. Change isn’t easy – but striving to be the very best team in the care sector isn’t a straightforward outcome.

With a pioneering spirit and a significant additional investment, my team of around 100 passionate individuals are  embracing these changes to provide a greater breadth and depth of services for our residents.

Whether residents wish to learn the violin, fly in a balloon, meet the equine stars of the Portman event championships, help out in the garden or simply have a cup of tea and a chat, our Companionship Team will aim to fulfil each resident’s wishes, while being mindful of often vastly different preferences and capabilities.

Striving to be the best

  • The job titles of ‘Activities Organiser’ and ‘Colten Companion’ are being combined into one enhanced role within the ‘Companionship Team’, where the whole team will meet a consistent standard of skills and capabilities.
  • We will appoint a Team Leader in each home who will be the team’s figurehead, with leadership responsibilities.
  • We will be offering the team more career development opportunities, including specific team National Vocational Qualifications (NVQs) and a structure that allows progression.
  • We are going to orientate the team around a new daily framework that involves asking more questions and putting together plans based on resident preferences and capabilities.

By Tim Wookey, Director of Marketing and Activities

I hope that you welcome these changes and can support the team through the transition in their roles.

We expect most of the changes to be in place by the end of September and I’d welcome your comments now or in the future via the email address: feedback@ColtenCare.co.uk

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