Our continual aim to demonstrate excellence in what we do has taken another big leap forward.
With the news that Fernhill is officially Outstanding, we now have six homes – more than a quarter of our total – within the tiny elite of homes our regulator rates as the UK’s best.
After their visit to the Dorset dementia care home, inspectors from the Care Quality Commission (CQC) issued a glowing report, specifically praising our standards of care, responsiveness and leadership.
Their findings have been welcomed by team members, pictured, as well as residents and relatives.
Ruth Sharp, whose mother Mary has been living at Fernhill for more than a year, said: “I cannot praise the team highly enough. They all deserve a pat on the back for going above and beyond. In my mum’s case, she is not able to talk but they know she loves music and poetry so she has had poetry books read to her in her room, a choir coming in to sing, and a member of staff playing the flute for her. I know they are doing as much as they can for her and I know she is cared for and safe.”
The CQC say Home Manager Gina Smith, Clinical Lead Sam Atkins and fellow team members, all supported by our central Operations staff, have created a “positive, open and empowering culture where residents are at the heart of the service”.
Highlighting the support of our Admiral Nurses and Music & Arts Partner, the inspectors say Fernhill’s “exceptionally motivated team” work with empathy, professionalism and confidence to encourage residents’ independence and engagement, passionately promoting person-centred values”.
Among the aspects of care emphasised in the report are “an outstanding comprehensive programme of often unique and personalised activities arranged every day and based on people’s interests and preferences.”
Specific initiatives referenced in the report include ‘All About Me’ and ‘Resident of the Day’ which help to ensure everything we do is centred around the needs of our residents.
To read the CQC report, visit ColtenCare.co.uk/Fernhill or cqc.org.uk