Residents are at the heart of all we do

WELL DONE: Chief exec Mark Aitchison thanks staff for all their hard work and care
WELL DONE: Chief exec Mark Aitchison thanks staff for all their hard work and care

Delighted residents and team members at Canford Chase in Poole celebrate after the home was officially rated ‘Outstanding’.

The accolade, which followed a two-day unannounced inspection by the Care Quality Commission (CQC), means the home is now ranked in the top three per cent of care homes in England.

It becomes the fourth Colten Care home to achieve the top CQC grade.

At a party to celebrate, complete with champagne and homemade chocolate cake, residents and staff were joined by family and friends.

Relative Carol New, whose mother Doris, 99, has been a resident for the last four years, said : “My mother is very happy at Canford Chase. It’s a lovely home with very caring staff where everyone is treated as an individual.

“My mother-in-law was also one of the first residents when the home opened, so our links with Canford Chase go back many years. It’s a very special place.”

OUTSTANDING TEAM: Charlotte Wilson, Home Manager, (front centre); Colten Care co-founder John Cowell (left); Mark Aitchison, Chief Executive (second row, behind Charlotte) and Elaine Farrer, Operations Director (front row, third from right) join Canford Chase staff to celebrate the home’s CQC ‘Outstanding’ rating.

OUTSTANDING TEAM: Charlotte Wilson, Home Manager, (front centre); Colten Care co-founder John Cowell (left); Mark Aitchison, Chief Executive (second row, behind Charlotte) and Elaine Farrer, Operations Director (front row, third from right) join Canford Chase staff to celebrate the home’s CQC ‘Outstanding’ rating.

Resident Pamela Tate, 88, said: “I have been here two and a half years and I feel very well looked after. The staff are so kind and it gives me huge peace of mind when they accompany me on visits outside the home. It really is a home from home for me.”

The CQC rating is the latest in a series of successes for Canford Chase, which recently celebrated its 20th birthday and the completion of a 16-month, top-to-toe refurbishment.

Already recognised nationally for the quality of its end-of-life care, the home last year won a further accolade for the way staff support families in the early stages of bereavement.

It was the only non-NHS setting to join a year-long end-of-life care programme led by independent charity the Point of Care Foundation.

The home won the gong for ‘Best Application of Methodology’, recognising how well coaching, mentoring, webinars and interactive team exercises have informed the approach to bereavement support.

CHEERS: Residents and staff raise a glass of champagne to Canford Chase’s success at a special celebration party

CHEERS: Residents and staff raise a glass of champagne to Canford Chase’s success at a special celebration party

Residents and relatives currently score the home 9.8 out of ten on the independent review site Carehome.co.uk.

Charlotte Wilson, Home Manager, said: “I have never worked anywhere with such a fabulous team as we have here at Canford Chase.

“Our residents are at the heart of everything we do and our staff are dedicated to delivering the highest level of care. It is wonderful for that to be recognised by the CQC.”

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