Residents are at the forefront of all we do

Welcome to our autumn 2017 edition, the first since the wonderful news that our Hampshire home Kingfishers has gained an Outstanding rating from the CQC.

While all our inspected homes are already rated Good, this is the first overall Outstanding rating we’ve received and it’s absolutely fantastic. The team at the home, plus our operations and support staff, should all be incredibly proud of this achievement.

It’s not only CQC recognition that sets us apart from other operators. Care is what we’re all about – one team, with residents always at the forefront of our minds, working 24/7, 365 days of the year. That’s quite some undertaking.

In this edition, we highlight several aspects of our continual drive to improve what we do. For example, much behind-the-scenes work goes into creating uniquely memorable experiences for our residents, such as participating in the Lymington Carnival, sharing in the Ferndown & Longham Family Festival held in the garden at Fernhill, or enjoying individual, quality time with a companion.

You can read more about how we encourage and provide such companionship – and, crucially, what this means personally for our residents and team members – in a special feature article.

We also present a picture gallery supplement illustrating some of the many summer events we’ve either held at our homes or attended in the communities we serve.

I hope you enjoy the Chronicle. You can receive more information on individual homes by joining the mailing list for our quarterly community newsletters. Please speak with your Home Manager, or send an email to marketing@ColtenCare.co.uk and we will add you to the list. If you have any feedback on the Chronicle, please tell us at ContactUs@ColtenCare.co.uk

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