Welcome to our autumn edition, which highlights some of the many ways we make a positive difference to the lives of our residents.
Over the summer residents have enjoyed taking part in many fun and engaging activities, from leading the parade at a community carnival to showing off the beautiful flowers and produce grown in our gardens.
As one team with a real passion for what we do, we are thrilled to celebrate our fifth Outstanding rating from the CQC. Everyone involved with Amberwood House can be rightly proud. It is further proof that the drive to be Outstanding runs through all our homes, our culture and our DNA.
With Amberwood’s success, we now have 25% of our inspected homes rated Outstanding. While there are tens of thousands of inspections nationally, only 3.5% of care homes gain that top grade. Many of these are residential only, so it is even more of an achievement if, like our homes, you are registered for nursing care too. Our Outstanding five are now in the elite nationally.
We know what Outstanding looks like; the challenge is to maintain the high standards every day. It’s all about giving residents and their families the best experience possible, taking a ‘can do’ approach, and staying in the vanguard of best practice.
Therefore, as well as CQC ratings, we see recognition of our success in continually positive reviews on Carehome.co.uk, where our newest home, Bourne View, recently received the top rating of 10/10. We also welcome feedback from surveys of residents, relatives, staff and fellow professionals, and invitations to present at important care sector events such as the forthcoming Dementia Congress.
Such third-party feedback and advocacy provides the essential learnings that set us apart as the care provider of choice and employer of choice.
I hope you enjoy your autumn Chronicle. You can receive more information on individual homes by joining the mailing list for our quarterly community newsletters. Please speak with your Home Manager, or send an email to marketing@ColtenCare.co.uk and we will add you to the list. If you have any feedback on the Chronicle, please tell us at ContactUs@ColtenCare.co.uk