Regional Support Manager Lucy Yao has a number of responsibilities. She works with any homes without a current Home Manager and then provides initial support when a new person is appointed. As part of our quality assurance team, she also has an auditing role to help ensure our residents receive consistently high standards of service.
That means equipping team members with the support they need to do their jobs and take advantage of development opportunities.
Lucy was previously Clinical Lead at Fernhill and has returned to us after being a quality manager elsewhere. We caught up with Lucy on the eve of Chinese New Year to find out a little more about her.
Career history: I qualified as a registered nurse in China in 2000 and came to the UK in 2002. My background is in intensive care, cardiac, orthopaedic and elderly care. My first job here was as a Healthcare Assistant at Avon Cliff before I joined the NHS overseas nursing course. I have spent the past two years with another provider focused on quality assurance monitoring for around ten homes.
My past experience will help me in this new role of providing support and stability to whichever home needs it.
Interests: Travel, cinema, eating out, badminton in the garden, watching my boys play football and taking them out on a bike.
Q: Who was your first childhood hero?
A: My father.
Q: What would be your ideal holiday?
A: A cruise. I like the idea of everything you need being on board.
Q: What are you superstitious about?
A: Nothing really, but I like to read about Chinese feng shui .
Q: Who would you most like to be trapped in a lift with?
A: Jack Ma, co-founder of the Chinese search engine giant Alibaba. He had many rejections in his early life, right from school to jobs. I’d like to ask him what kept him going strong.
Q: Who do you most admire?
A: My father.
Q: What car do you drive?
A: An Audi A4.
Q: What makes you angry?
A: Me making silly mistakes.
Q: What is your favourite smell?
A: Grass after a thunderstorm.
Q: Cats or dogs?
A: Dogs. They are more loyal.
Q: What is the first thing you do when you wake up in the morning?
A: I dream almost every night, so I will always try to figure out what I was dreaming.
Q: What is your earliest memory?
A: My grandmother trying to rock me to sleep and me gazing up to the sky.
Q: Which TV/radio programme do you try never to miss?
A: None in particular, but I do like 60 Minute Makeover. It’s amazing to see the power and achievement of great team work and people trying to help each other. And, of course, you can use some of the ideas in your own home.
Q: What is the best thing about your role?
A: Meeting people.
Q: …And what is the worst?
A: : I am a very optimistic person.
I haven’t yet come across anything I don’t like.
Q: What would be your desert island luxury?
A: A cocktail bar.
Q: What do you wish you were good at?
A: Reading minds.
Q: What has been the crowning moment in your life to date?
A: When I was a student nurse, I was interviewed by local news in China because I had saved a young person’s life during my placement.
Q: What is your favourite meal?
A: Chinese hotpot.
Q: What would be your dream job?
A: I love being a nurse, so I guess that can’t be my dream job. Let’s say I would happily go for a job in which I can learn and develop myself as well as contribute something positive.
Q: If you could bring something extinct back to life what would it be?
A: Dinosaurs, but I can’t imagine how humans and dinosaurs could live at the same time on the same planet.